Shipping Information

Shipping Information

When will you ship my order?

We generally ship your order within 24-48 hours of order placement on business days (Monday-Friday until 4pm), Saturdays and Sundays will ship on the following Monday.  Please note: During times of high volume, i.e. holidays or a large event, our processing and shipping time may be greater than 48 hours.

 

Can I track my shipment?
Yes. As soon as your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. It may end up in a spam folder, so check there if you don’t receive it in a timely manner.

Easy Returns & Exchanges

Returns and exchanges on unworn and unwashed items may be made within 14 days of your purchase.  Please be aware that items may be out of stock when making an exchange, so please fill in alternative options. If we are unable to process your exchange we will refund you for the item. Please note that we do not reimburse any additional shipping costs you may incur when returning or exchanging items, unless it is our mistake in shipping the wrong size or item. We do not charge to ship an item back to you when making an exchange.

Can I return / exchange an item bought online in your store? 
You may return or exchange items bought through our online store at our flagship location downtown Nelson. Please bring your packing slip or the receipt which was emailed to you when you placed your order and we will gladly assist you!